Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Credit Collections Specialist at Parts Town assessing customer credit and order status while collaborating with teams. Engaging customers through phone and email for resolution on accounts.
Responsibilities
- Engage with our valued customers through phone calls and emails to evaluate orders and account status.
- Work closely with team members to create ways to bring in cash and future revenues.
- Process credit applications as assigned through daily queue.
- Process daily order review queue to determine if the potential order can be fulfilled.
- Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information.
- Solve problems quickly and create resolutions that collect cash from revenue on a regular basis.
Requirements
- 2+ years of high-volume collections and/or credit experience
- Amazing Microsoft Office skills!
- Exceptional conflict resolution skills
- Attention to detail
- Passionate about customer service
- Excellent communication skills (verbal and written)
- Quality, high-speed internet connection at home
- Experience with SAP or other ERP software (but if not, no problem!)
Benefits
- Potential for quarterly profit-sharing bonus
- Hybrid Work schedule
- Monthly IT stipend
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away – don’t worry, we’ve got you covered.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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