Hybrid Lead Content Marketing

at Parloa

• Job title: Lead Content Marketing
• Job type: Full Time
• Experience level: Senior
• Salary: $170,000 - $185,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Lead Content Marketing crafting engaging narratives for AI in enterprise customer service. Own editorial voice, collaborate with cross-functional teams for impactful content.

Responsibilities

• Own Parloa’s editorial voice and content strategy
• Act as Editor-in-Chief for Parloa, defining and enforcing voice, tone, and editorial standards across all content.
• Own the end-to-end content strategy across web, blog, long-form assets, executive thought leadership, and flagship narratives.
• Build and maintain an AI-enabled, scalable editorial system that includes briefs, style guides, review workflows, and quality bars.
• Manage and elevate external writers, agencies, and contributors to ensure consistent, high-quality output.
• Partner closely with Product, Engineering, and Applied AI teams to translate complex systems into clear, authoritative content.
• Work with stakeholders and oversee deep technical content, such as: AI system and architecture explainers, evaluation frameworks, and best-practice guides, research-backed POVs on agentic AI and enterprise customer experience.
• Ensure technical accuracy while maintaining strong narrative clarity and persuasion.
• Position Parloa as a credible technical authority, not just a marketing voice.
• Design and run a content engine that supports awareness, education, and evaluation stages of the buyer journey to drive pipelines.
• Identify core themes and narratives aligned with Parloa’s product strategy and category positioning.
• Translate “hero” content into multi-format outputs across campaigns, executive communications, events, and partnerships by collaborating closely with Brand, Product Marketing, Growth, Partnerships, and Field Marketing teams.

Requirements

• 7+ years of experience in B2B content marketing, ideally within AI, developer tools, or highly technical enterprise SaaS.
• Familiarity with using AI-assisted content creation tools to accelerate research, drafting, editing, and repurposing—paired with exceptional writing and editing skills with strong narrative judgment and editorial taste.
• Proven SEO/LLM search wins in competitive categories, being able to translate complex technical concepts into compelling, credible content.
• Comfort working deeply with engineers, product leaders, and AI practitioners.
• Strong strategic mindset paired with hands-on execution skills.
• Excellent stakeholder management and the ability to influence without direct authority.
• Highly organized, detail-oriented, and committed to quality at scale.

Benefits

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Enjoy an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, Unlimited PTO and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.