Securities Operations Specialist supporting Wealth and Investment Management Operations through metrics and capacity planning. Responsible for business analysis and optimizing operational performance in a financial context.
About the role
- VP of Operations helping scale Parkade's innovative parking services from $5M to $30M+ ARR. Leading physical operations, customer implementation, and cross-functional alignment for optimal performance.
Responsibilities
- Scale Implementation: Oversee the team that onboards new customers.
- Front line to the boardroom: Roll up your sleeves when needed and take customer support shifts.
- Support support: Help provide amazing customer service, 24/7.
- Physical Operations Strategy: Manage the logistics of our physical footprint.
- Vendor & Partner Management: Negotiate and manage relationships with hardware installers.
- Process Optimization: Identify bottlenecks in our internal workflows.
- Cross-Functional Alignment: Work with the new VP of Sales and Head of Support.
- Unit Economics: Own the cost to serve.
- Operationalize experiments: Innovate with products and services.
- Visit our customers: Lead by example and spend time visiting customers.
Requirements
- 15+ years of experience leading customer support and/or operational teams in a tech-forward, user-centric environment
- Proven success managing large, distributed teams and overseeing complex global operations with high precision and accountability
- Familiarity with companies that process payments
Benefits
- Medical, dental, and vision insurance (80% for you and dependents).
- Flexible vacation policy
- FSA/HSA
- 401k
- Paid family leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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