Senior Implementation Analyst serving as the liaison between Operations and IT at GXO. Define business requirements and coordinate communication for logistics system implementation.
About the role
- Analyst in financial relationships ensuring quality service and compliance at Paraná Banco. Focusing on improving customer experience and process efficiency in Curitiba's hybrid model.
Responsibilities
- Analyze and monitor the area's requests, ensuring organization, deadline control and quality of deliverables.
- Perform careful analysis, validate information and gather data from the internal areas involved.
- Draft clear, objective responses aligned with the company's institutional position and regulatory requirements.
- Validate information, data and documents to ensure compliance and accuracy before returning to customers.
- Monitor response deadlines and ensure compliance with established SLAs.
- Work on case resolution by coordinating with internal teams to address customer requests.
- Record, track and manage cases, maintaining history and organized information.
- Prepare, validate and monitor reports and metrics related to complaints.
- Support departmental processes to ensure timely deliveries.
- Contribute to process improvements and recurrence prevention based on analysis of received complaints.
- Liaise with partner areas and/or external suppliers to ensure alignment and process compliance.
- Develop materials on metrics and action plans in progress for presentations and executive reports.
- Participate in meetings, presenting results and improvement insights. Present metrics to other areas as well as action plans and track these deliverables in the planner.
Requirements
- Bachelor's degree (Administration or related fields).
- Knowledge of payroll-deductible loan products (consigned loans).
- Experience handling complaints through formal channels.
- Analytical mindset, well organized and strong deadline management skills.
- Excellent verbal and written communication with strong argumentation skills.
- Comfortable interacting with different internal and external stakeholders.
- Proficient in preparing reports, controls and metrics.
- Intermediate knowledge of Excel and/or analysis tools.
- Experience in the financial or banking sector (desirable).
- Experience with service and reputation metrics (SLA, resolution rate, customer satisfaction) (desirable).
- Knowledge of continuous process improvement and root cause analysis (desirable).
Benefits
- 🍞 Meal and Food Vouchers (No deductions!)
- 🚌 Transportation allowance (if required)
- 💊 Health and Dental Insurance
- 📝 Partnerships with restaurants, universities, travel networks and language schools
- 💬 Psychological counseling
- 💉 Vaccination campaigns
- 🔒 Life insurance
- 📋 Social services
- 📚 Corporate Academy – Learning.Rocks
- 🎁 Birthday day off (one day off during your birthday month)
- 🏋️ Gympass
- 💰 Profit-sharing (PLR)
- 👶 Childcare assistance or babysitter allowance
- 👨🍼 Maternity leave of 6 months and paternity leave of 30 days
- 👚 No dress code: dress as you prefer!
- 🏬 At our on-site headquarters you will find: a common lounge area and a lactation room
- 🏆 Talent referral program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Analyst Logistics managing stock levels of materials and coordinating logistics activities. Focused on recycling processes and timely delivery of raw materials.
Quality Analyst developing quality control plans and procedures for Newport News Shipbuilding. Collaborating with various stakeholders to ensure compliance with established standards.
Business Partnering Analyst at Simplot, delivering financial guidance through SAP Analytics Cloud system administration. Collaborating with finance and business units to enhance data - driven insights.
Analyst, Planning responsible for promoting work orders and managing materials in a manufacturing environment at TRIUMPH. Collaborating with cross - functional teams to ensure production planning requirements are met.
Fraud Analyst at Grubhub assessing fraud risks and developing detection strategies. Collaborating with teams to mitigate fraud losses through data - driven insights and analytic methods.
Senior Analyst managing customer contract processes at Syneos Health. Focused on satisfaction and timely execution in a dynamic healthcare environment.
Statistical Programming Analyst developing reports and analyzing data for BlueCross BlueShield. Identifying trends and patterns while improving educational initiatives in a customer - centric environment.
Martech Analyst managing the strategic partnership and contact for clients in a tech consulting agency. Overseeing client engagement and tool implementation focusing on data - driven user experiences.
Analyst specializing in financial reporting and project analysis for EDF Renewables. Preparing IFRS financial statements and collaborating with project teams to maximize profitability.