Hybrid Admissions Care Manager

at Paragon Behavioral Health Connections

• Job title: Admissions Care Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $26 - $31 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Admissions Care Manager at Paragon Behavioral Health Connections conducting assessments and facilitating access to behavioral health services. Collaborating with multidisciplinary teams and community agencies for client care coordination.

Responsibilities

• Conducts brief behavioral health assessments and screening to determine eligibility, treatment needs, and treatment options.
• Monitor Admissions phone line and conduct telephonic screenings.
• Assess risk factors including suicidality, homicidality, self-harm, substance withdrawal risk, and other safety concerns.
• Enter basic enrollment and screening information for clients into the EHR.
• Track service authorizations from referral sources.
• Sets and manages client acuity and prioritization process/referrals in collaboration with Admissions Director.
• Communicate and collaborate with team staff pertinent information when making client assignments.
• Strong written and verbal communication skills, as well as exceptional customer service skills – includes responding to referrals in a timely manner.
• Timely and thorough documentation of outreach attempts and screenings completed.
• Maintain referral tracking spreadsheet.
• Crisis intervention – evaluate need for incoming client to be immediately escalated to therapist for safety planning.
• Maintain client confidentiality.
• Serve as liaison between referral sources, hospitals, primary care providers, social service agencies, and internal clinical teams.
• Coordinate timely placement into appropriate internal programs.
• Provide referrals to external providers when services fall outside the organization’s scope.
• Ensure smooth handoffs to ongoing treatment teams.
• Partner with Rose Andom Center to manage referrals for clients.

Requirements

• A confirmed bachelor’s degree in a relevant field in Counseling, Social Work, or related field is required.
• One year of relevant experience in Behavioral Health and/or Case Management is preferred.
• Bilingual (Spanish) preferred.
• Valid driver’s license, auto insurance, willingness to travel to homes/communities.
• Requires living in or near the location of the posting.

Benefits

• Paid health, dental, vision, life, short- and long-term disability insurance.
• Flexible work hours
• Discretionary Time Off (DTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Professional development support
• Referral bonuses