CRO Manager responsible for enhancing customer journeys and conversion rates at proSenio GmbH. Focusing on data - driven improvements and collaboration across teams in a hybrid environment.
About the role
- Program Design Manager responsible for developing patient journey workflows at PANTHERx Rare Pharmacy. Collaborating with internal teams and ensuring compliance for efficient launches.
Responsibilities
- Leads the development of business rules and patient journey workflows for each new launch.
- Translates clinical and operational requirements into clear, actionable workflows.
- Ensures workflow designs align with manufacturer expectations and operational capabilities.
- Facilitates cross-functional meetings with internal stakeholders needed for business rules development.
- Participates in external manufacturer meetings to review the business rules and workflows.
- Provides recommendations to internal and external stakeholders regarding the patient journey workflow.
- Collaborates with teams internally during mock launch exercises to provide workflow insights and create mock launch scenarios for each new launch.
- Coordinates post-launch debriefs with internal stakeholders to evaluate program design and identify areas of improvement.
- Supports continuous improvement of business rules templates and workflow standards.
Requirements
- Bachelor’s degree.
- Minimum of three (3) years in system implementations, or related healthcare experience.
- Strong interpersonal skills with the ability to effectively collaborate with both management and staff at all levels.
- Proven experience managing client-facing projects.
Benefits
- Hybrid, remote and flexible on-site work schedules are available, based on the position.
- PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
- Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
- Of course we offer paid holidays too!
Job title
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Not specified
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