UI/UX Designer creating user - centered digital experiences for federal client, collaborating with cross - functional teams and delivering high - quality solutions
About the role
- Senior Director of UX Operations leading UX strategy and accessibility initiatives for a global information provider. Driving organizational change and enhancing user experiences through strategic governance.
Responsibilities
- Define and implement a global UX Operations strategy across business units and product lines
- Establish standardised UX processes for research intake, design workflows, tooling, and governance
- Drive adoption and governance of enterprise design systems and cross platform consistency
- Lead UX resource planning, vendor management, and budget oversight
- Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
- Champion UX operational maturity across distributed, global UX teams
- Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
- Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
- Build scalable UX research operations including participant management, tools, and insights repositories
- Act as an executive advocate for user centered, inclusive, and ethical design across the organization
Requirements
- 12+ years’ experience in UX, Design Operations, or Digital Experience leadership
- 5+ years’ experience leading global, multidisciplinary UX teams
- Proven experience building and scaling UX Operations functions
- Deep expertise in accessibility standards and regulatory requirements
- Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
- Strong understanding of design systems and scalable UX governance models
- Demonstrated ability to align UX metrics with business and product impact
- Executive level communication skills with the ability to influence senior stakeholders
- Strong knowledge of UX research methodologies and experimentation frameworks
- Experience driving organizational change in complex, matrixed global organizations
Benefits
- country specific benefits
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