Hybrid Implementation Manager

at PANTHERx Rare Pharmacy

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Implementation Manager overseeing onboarding and implementation of new drug programs for rare disease pharmacy. Collaborating with various teams to ensure operational readiness and compliance.

Responsibilities

• Leads and manages end-to-end implementations of new drug programs, patient services, and/or pharmaceutical partnerships by setting the implementation strategy considering timelines, impacts, and risks.
• Helps address implementation roadblocks, removes obstacles and/or other constraints.
• Manages multiple client projects at one time.
• Provides guidance and recommendations to clients about implementation and integration procedures to add the greatest value for the clients.
• Provides an escalation point for issues that may arise throughout the implementation period.
• Acts as a liaison with subsidiary management and staff to resolve issues as needed.
• Supports the development and management of detailed internal and external project plans, timelines, and deliverables in collaboration with internal stakeholders.
• Leads a project management team to ensure timely completion of agendas, meeting summaries, project plans, and assigned tasks within established deadlines.
• Facilitates cross-functional meetings to ensure alignment between pharmacy operations, clinical services, IT, compliance, and client services.
• Serves as the primary point of contact during implementation, addressing client needs, status updates, and problem resolution.
• Collaborates with pharmaceutical manufacturers and trade partners to understand program requirements and ensure proper integration with pharmacy operations.
• Documents implementation processes, contributes to SOPs, and ensures project governance and quality standards are met.
• Tracks project performance, identifies risks, and drives timely mitigation strategies.

Requirements

• Bachelor's degree in business, healthcare or related discipline.
• Minimum of four (4) years experience in system implementations, project management, multiple technologies, frameworks, processes, application, or other directly related experience.
• Strong interpersonal skills with the ability to effectively collaborate with both management and staff at all levels.
• Proven experience managing client-facing projects with multiple stakeholders.
• Experience working with and leading diverse groups and matrix managed environments.
• Proficient with project management tools and MS-Office applications.
• Preferred Qualifications: Healthcare experience. PMP certification.

Benefits

• Hybrid, remote and flexible on-site work schedules are available, based on the position.
• PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
• Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
• Of course we offer paid holidays too!