Technical Supporter for a filling line at Novo Nordisk, ensuring compliance and operational readiness for aseptic filling. Engaging in validation and continuous process improvement for life - saving medicines.
PP
Hybrid Senior IT Support Analyst – Position Exclusively for People with Disabilities
Posted 11 minutes ago
About the role
- Senior IT Support Analyst at Bradesco supporting critical Windows Server and Active Directory environments. Responsibilities include incident management and collaborating with engineering teams.
Responsibilities
- Provide technical support at Level 2 and 3 for Windows Server and Active Directory in critical production environments on-premises (VMware) and in the cloud (Azure and AWS)
- Diagnose and resolve complex incidents, including root cause analysis (RCA)
- Support environment update and modernization processes
- Collaborate with vendors and engineering teams
- Use observability and monitoring tools to analyze consumption and performance
- Contribute to operational and server provisioning automations
- Respond to critical incidents, ensuring environment stability
- Participate in on-call rotations, with possible night and weekend shifts as operationally required
Requirements
- Strong experience with Microsoft environments, including Windows Server and Active Directory
- Knowledge of Windows, Azure and AWS stacks
- Hands-on experience troubleshooting production environments
- Experience with SCCM and Tanium, supporting their administration, automation and integration within the Windows ecosystem
- Familiarity with observability tools such as:
- Prometheus
- Dynatrace, Datadog, or similar
- Experience or knowledge in automation tools, including Ansible, Terraform, Tanium and SCCM
- Scripting experience with PowerShell
- Bachelor's degree in Systems Analysis and Development, Information Systems, or Computer Engineering
- Desired:
- Previous experience in any industry, provided there was hands-on troubleshooting work
- Experience with Windows Server (2012, 2016, 2019, 2022, 2025), Active Directory / ADFS / Entra ID
- Availability for on-call shifts and coverage outside regular business hours, including nights and weekends
- Ability to perform under pressure during critical incidents
- Good communication skills for working with internal teams and external vendors
Benefits
- Profit-sharing (PLR)
- Meal voucher
- Food allowance
- 13th food allowance
- Transportation voucher
- Health and dental plan
- Primary life insurance
- Supplementary pension plan
- Extended maternity leave
- Extended paternity leave
- Unibrad
- VivaBem
- TotalPass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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