VP of Revenue Cycle Optimization for a leading healthcare provider in New York. Responsible for managing revenue cycle, optimizing processes, and ensuring compliance with financial regulations.
About the role
- AVP, Technology Transformation Lead focused on leading technical strategy and execution for COAST's transformation program at Pacific Life. Engaging with business leaders to achieve measurable outcomes.
Responsibilities
- Define and evolve the technical vision for COAST aligned with enterprise architecture and business priorities.
- Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
- Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
- Lead dedicated engineering teams across COAST workstreams including FAST, IVR, GenAI, and automation.
- Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
- Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
- Own architectural decisions across COAST platforms, ensuring scalability, modularity, and reuse.
- Guide the development of orchestration layers, self-service portals, and unified processing workflows.
- Build and mentor high-performing technology teams, including internal staff and contractors.
- Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
Requirements
- 10+ years of experience in technology leadership roles, preferably in life and annuity insurance.
- Proven success in leading large-scale transformation programs with measurable outcomes.
- Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
- Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
- Exceptional communication and stakeholder management skills.
- Experience in managing hybrid teams and vendor partnerships.
Benefits
- Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
- Paid Parental Leave as well as an Adoption Assistance Program.
- Competitive 401k savings plan with company match and an additional contribution regardless of participation.
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