Avaloq Developer Payments for an international bank specializing in cash instruments and payment solutions in Zürich. Collaborating with teams to optimize payments and enhance customer satisfaction through AVALOQ.
PC
Hybrid Supervisor, Engineering Support – Order Management
Posted 2 weeks ago
About the role
- Supervisor leading engineering support operations at PG&E's transmission engineering team while managing order management and administrative support staff. Ensuring quality and compliance across engineering projects.
Responsibilities
- Leads and supervises Engineering Assistants and Clerks, providing day-to-day direction, coaching, and performance management
- Manages assignment and prioritization of engineering orders and support activities to meet project schedules and service level expectations
- Ensures accurate and timely creation, tracking, updating, and closure of engineering-related orders in applicable systems
- Establishes and enforces quality standards, work instructions, and compliance requirements for order management and documentation
- Develops, tracks, and reports key performance indicators (KPIs) such as cycle time, backlog, quality, and schedule attainment
- Identifies process gaps, inefficiencies, and risks; leads continuous improvement initiatives to improve speed, quality, and reliability
- Coordinates with Engineering Supervisors, Project Managers, Construction, Maintenance, and external partners to resolve issues and improve handoffs
- Supports change management, training, and implementation of new tools, processes, or system enhancements
- Assists in resource planning and workload forecasting to support current and future engineering demand
- Ensures adherence to safety, regulatory, and internal compliance requirements.
Requirements
- High School or GED
- 5 years of related experience in one or more of the following areas: service planning, construction, mapping and/or a leadership type role.
- Bachelor’s degree in Business, Engineering, Construction Management, or a related field, or equivalent experience (desired)
- Utility experience supporting engineering, construction, or transmission/distribution operations (desired)
- Experience with order management, work management systems, or document control processes (desired)
- PMP - Project Management Certificate (desired)
- Strong leadership skills to form and lead teams in a collaborative environment (desired)
- Strong understanding of engineering support and order management processes (desired)
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment (desired)
- Experience developing and tracking performance (desired).
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