Hybrid Product Manager

at Pacific Gas and Electric Company

• Job title: Product Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $116,000 - $194,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Oakland, United States

About the role

• Product Manager for PG&E's Report It program, ensuring safety compliance and user experience. Focusing on product vision, team collaboration, and cross-functional project delivery in a hybrid work environment.

Responsibilities

• Define and execute the product vision for Report It program, ensuring alignment with PG&E’s safety objectives and CPUC mandates.
• Develop and maintain the roadmap for new features, enhancements, and integrations.
• Incorporate customer feedback and analytics into product improvements.
• Manage Report It functionality, ensuring timely triage of safety concerns and integration with internal workflows (e.g., vegetation management, engineering).
• Partner with Digital Strategy, Report It Program, and Agile teams for development, testing, and deployment activities.
• Coordinate with analytics and marketing teams for campaign strategy, acquisition, and engagement initiatives to increase adoption.
• Prioritize and implement new features.
• Monitor performance metrics and customer satisfaction to identify improvement opportunities.
• Identify opportunities to improve how customers and employees report issues (e.g., outages, hazards, equipment concerns).
• Act as the primary liaison between technical teams and business units, translating needs into actionable product features.
• Lead design and prototyping of reporting tools (mobile app, web portal, internal dashboards).
• Define and maintain the Report It program roadmap within Salesforce Service Cloud and related modules.
• Ensure Salesforce is configured to capture customer-reported hazards, outages, and safety concerns efficiently.
• Oversee customization of objects, fields, workflows, and automation to align with PG&E’s operational needs.
• Configure Salesforce to meet regulatory requirements for incident tracking and reporting.
• Act as the Salesforce subject matter expert for PG&E’s Report It program.
• Train internal teams on Salesforce functionality and reporting workflows.
• Work with vendors, consultants, and Salesforce support to optimize system performance.
• Gather feedback from customers and employees to refine Salesforce features.
• Stay current with Salesforce releases and recommend adoption of new capabilities and process improvements.

Requirements

• Bachelor’s Degree in Business, MIS, or other related fields or equivalent work experience.
• 8 years product management, customer experience or business analyst experience.
• Ability to travel up to 15 percent of working time.

Benefits

• This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
• This position follows a hybrid work model, requiring employees to report to their assigned office location at least one day per week. The remaining days may be worked remotely, depending on business needs.