Hybrid Manager, Infrastructure & Cloud Services

at Pacific Gas and Electric Company

• Job title: Manager, Infrastructure & Cloud Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $137,000 - $244,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, San Ramon, United States

About the role

• Manager, Infrastructure & Cloud Services at PG&E enhancing IT systems infrastructure and productivity. Collaborating on technology improvement, team leadership, and operational support responsibilities.

Responsibilities

• Accountable for negotiating conflicts and ensuring identified issues are resolved.
• Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback and reinforcing behaviors that drive high performance.
• Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
• Collaborate with other teams in the delivery and sharing of concepts to leverage across portfolios.
• Communicates and champions the infrastructure requirements necessary to execute the IT portfolio.
• Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assesses risks as part of the life cycle analysis of portfolio components.
• Continuous monitoring of emerging tools and technologies to ensure the most appropriate technology is being proposed and deployed.
• Develop and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.
• Develops relationships across IT, with the goal of growing meaningful relationships that will facilitate collaboration and communications.
• Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes.
• Ensures appropriate resources are assigned to each project/program.
• Ensures compliance with Standards/regulations and governance processes.
• Ensures staff have the resources and skills needed to support all projects.
• Ensures that the project/program outcome reflects the goals of the organization/business.
• Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
• Establish comprehensive service level agreements.
• Establishes Development Plans for Supervisors and staff.
• Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs.
• Manages employees, contractors and vendors for the efficient delivery of services.
• Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively.
• Monitors program results against technical specifications.
• Provides and manage operational support and maintenance for systems and applications; may provide 24x7 support.
• Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses.
• Provides leadership and motivation to team members.
• Provides performance feedback and guidance to staff.
• Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.
• Primary area of responsibility with IP Network – Core; including MPLS, Data Centers, Critical Facilities, Contact Centers, while working closely with entire IP Network team.
• Collaborate and working closely with Enterprise Network Solutions teams to deliver resilient, reliable and highly available core services.

Requirements

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• Experience in program management, large-scale
• Experience in IT-Information Technology, 6 years
• Masters Degree in job-related discipline or equivalent experience (Desired)
• Utility industry experience, regulated (Desired)
• LSS-Lean Six Sigma Certification (Desired)
• PMI-Project Management Institute PMP-Project Management Professional certification (Desired)
• ITIL-Information Technology Infrastructure Library Practitioner certification (Desired)
• ITIL-Information Technology Infrastructure Library Manager certification (Desired)

Benefits

• Eligible to participate in PG&E’s discretionary incentive compensation programs