Internal Auditor executing compliance and audit duties for security at International SOS. Collaborating with internal stakeholders to enhance information security practices.
About the role
- Manager of Electric Incident Intake responsible for overseeing Electric Incident Reports and ensuring compliance with regulatory frameworks at PG&E. Leading incident response and teams for effective operations.
Responsibilities
- Oversee the end-to-end Electric Incident Report (EIR) intake and triage process, ensuring timely, accurate capture of incidents across hotline, system, and operational channels
- Direct continuous EIR Hotline operations, including after-hours escalation protocols, staffing strategies, and training to maintain high-reliability response coverage
- Effectively interact with cross functional teams using the incident management system best practices
- Ensure compliant, timely initial reporting of EIRs to regulatory bodies (e.g., CPUC), aligning with jurisdictional requirements and PG&E protocols
- Anticipate and manage workload surges during wildfire season and other high-risk periods by aligning resources, tools, and business continuity plans
- Partner with Emergency Management, Operations, Regulatory Affairs, and Legal to ensure aligned incident response and data handoffs across functions
- Lead process and technology enhancements that improve intake accuracy, automation, and responsiveness
- Define and uphold documentation protocols, audit readiness criteria, and intake quality assurance checkpoints
- Hire, mentor, and lead a high-performing team of intake specialists, analysts, and supervisors, fostering a culture of ownership, resilience, and continuous improvement
- Deliver high-impact briefings, dashboards, and insights to senior leaders, translating complex incident data into clear, actionable narratives
- Collaborate with Investigations, Corrective Action, and Analytics teams to analyze incident trends and support enterprise-wide learning and risk mitigation.
Requirements
- Bachelor’s Degree or equivalent experience
- 8 years of experience with electric utility or related programs
- 5 years of experience as a Program or Project Manager
- Excellent presentation skills to effectively convey complex messages to large audiences, public forums and before senior executives
- Master’s Degree
- Experience working with and/or administering applicable legal and regulatory requirements
- Experience in building and establishing a business function, proven history of successful leadership and group oversight
- Experience with state or federal regulators
- Experience conducting investigations
- Experience developing a compliance program or managing a compliance program
- Project management, audit, process improvement and/or regulatory compliance experience
- Utility industry experience
- Advanced knowledge of Lean, project management, process improvement methods and techniques, and change management to lead strategic initiatives
- Advanced and comprehensive knowledge of the functional lines of PG&E’s electric business
- Advanced strategic problem solving.
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