Product Management Specialist at Honeywell, managing product lifecycles for safety technologies and delivering expert training programs.
About the role
- Product Owner leading the Billing Modernization journey for PG&E's Customer Care team. Managing technological innovations to improve customer experience and regulatory obligations.
Responsibilities
- Lead Bill Print team through the Billing Modernization journey by leveraging new technologies while maintaining focus on customer experience and regulatory obligations
- Support Bill Print team by prioritizing, troubleshooting and problem-solving data mapping and integration issues for downstream applications
- Solution, Technology, and Team focused person who serves as the customer proxy responsible for working with stakeholders to define and prioritize the work within the team
- Content/Design Authority for their functional area – collaborate with system/solution architects to assist with decision making of critical technology
- Evaluate new product functionality to identify opportunities to replace previous customizations with base product solutions
- Evaluate and document alternatives that will provide the most effective solutions to complex, possibly cross-functional business problems
- Identify, propose, and influence IT solutions to complex cross organizational business problems
- Oversees the completion and acceptance of user stories that will be used to define the acceptance criteria
- Partners with LOB SME’s and the respective leaders across the enterprise to gather feedback on existing functionality and introduce new products to meet business needs across PG&E
- Lead, coach, and mentor team members within their functional agile team.
- Manages team workload and reallocates resources as needed to meet the goals of the work plan and meet commitments of the project iterations.
Requirements
- High School or GED-General Educational Development-Diploma
- Job-related experience, 7 years
- Bachelor’s degree or equivalent experience (Desired)
- Experience as Product Owner, Agile environment, 5 years (Desired)
- Experience in Oracle Utilities (Customer Billing & Rates) and Kubra (Bill Print) is highly desired
- Ability to identify opportunities for improvement of customer experience, both internal and external, as well as simplification of processes as we consolidate and modernize our Billing Systems
- Ability to influence stakeholders to support changes that may be needed to increase future efficiencies and customer satisfaction
- Attention to detail for troubleshooting and problem solving, collaborate with other workstreams to brainstorm ideal resolutions as quickly as possible.
Benefits
- Eligible to participate in PG&E’s discretionary incentive compensation programs.
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