ICT-Support Engineer providing 2nd- to 3rd-level support and solving technical issues. Working closely with developers and managing IT infrastructure with flexibility in Bern.
Responsibilities
You handle incidents in 2nd- to 3rd-level support and find efficient solutions
You analyze and resolve more complex technical problems
You remediate issues directly by phone, remote access, or on-site
You take care of infrastructure, from servers to networks
You also create and maintain relevant documentation (e.g., guides)
You manage user accounts and permissions
You work closely with developers and other key stakeholders in the company
Requirements
Completed education in IT or comparable professional experience
Knowledge of Windows Server and M365/Azure
Proven professional experience in ICT support
Driving license category B is an advantage
German spoken and written (C1)
English at least basic knowledge (B2)
Benefits
Flexible work models in the Bern region and remote/home office
Varied tasks with room for initiative and development
A successful company with long-standing presence in the Swiss market
A work environment that challenges your creativity and fosters ownership
Data Leakage Prevention Analyst ensuring data security for BBVA. Handling data extraction controls and monitoring information platforms with a focus on security compliance.
Capital Programme Support Technician at Severn Trent supporting wastewater treatment and capital projects delivery. Collaborating with local teams for efficient access to assets and operational interventions.
IT Support Analyst I providing first - level technical support for IT incidents in a healthcare environment. Collaborating with internal teams and educating users on cybersecurity and technologies.
Technical Support Manager empowering specialists to deliver customer support for Autodesk’s 3D design software. Leading performance measures and enhancing support processes for improved service goals.
Junior Network Support Analyst at LV Network managing client networks and providing support. Ensuring telecom service availability and integrity through technical management and customer assistance.
Principal Workday Technical Analyst responsible for HR technology configuration and alignment with business strategies. Support major projects for Blue Cross NC's HR functions with Workday solutions.
Senior Technical Support Specialist at XR providing expert support, automation, and mentorship for technical issues. Examples include troubleshooting APIs, cloud platforms, and system integrations.
Technical Support Specialist conducting sample analyses using LFD and ELISA test kits at Romer Labs. Engage with customers by providing training and addressing technical inquiries.
Senior Technical Solutions Engineer providing advanced technical support for Socomec’s Critical Power solutions. Leading complex issue resolutions, driving escalations with engineering teams across North America.