IT Support Analyst I providing first - level technical support for IT incidents in a healthcare environment. Collaborating with internal teams and educating users on cybersecurity and technologies.
LT
Hybrid Analista de Suporte Técnico de Redes – Junior
Posted 2 hours ago
About the role
- Junior Network Support Analyst at LV Network managing client networks and providing support. Ensuring telecom service availability and integrity through technical management and customer assistance.
Responsibilities
- Gerenciar as redes dos clientes e analisar o tráfego de dados.
- Realizar configurações, de baixa complexidade, de roteadores, switches, antenas e servidores.
- Prestar atendimento e suporte técnico ao cliente.
- Manter documentação técnica precisa e atualizada.
Requirements
- Experiência com atendimento ao cliente, por telefone, e-mail e WhatsApp.
- Familiaridade com ferramentas de teste e medição (MTR, Ping, tracert, SpeedTest, nslookup, entre outras), bem como interpretar os resultados para solução de problemas
- Familiaridade, com ferramentas de monitoramento de redes (Zabbix, Grafana ou similares).
- Conhecimentos de informática, tecnologia e telecomunicações.
- Nível de escolaridade: Ensino médio completo e cursos de qualificação (com certificado e mínimo de 200 horas) ou ensino superior completo (bacharelado ou tecnologia).
- Cursos obrigatórios: Mikrotik - MTCNA e MTCRE e ITIL
- Mínimo, 3 meses com atendimento ao cliente, por telefone, e-mail e WhatsApp.
- Mínimo, 3 meses, de familiaridade, com ferramentas de teste e medição (MTR, Ping, tracert, SpeedTest, nslookup, entre outras), bem como interpretar os resultados para solução de problemas.
- Mínimo, 3 meses, de familiaridade, com ferramentas de monitoramento de redes (Zabbix, Grafana ou similares).
Benefits
- Assistência médica
- Auxílio creche
- Assistência odontológica
- Auxílio home-office
- Bonificação
- Cafe da manhã
- Adiantamento de salário
- Clube de descontos
- Convênio com Farmácia
- Ginástica laboral
- Plano de carreira
- PLR
- Refeitório
- Seguro de vida
- Cesta de natal
- Vale transporte
- Vale alimentação
- Day off
- Treinamentos
- Sala de leitura e descanso
- Sala de jogos
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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