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About the role
- Donor Operations Manager overseeing donor relations and data management at Proverbs 31 Ministries. Ensuring accurate processing of gifts and enhancing donor experience through effective communication.
Responsibilities
- Ensure all gifts are promptly and accurately entered, acknowledged and receipted; resolving gift-related issues and collaborating with the finance and IT teams.
- Serve as the primary point of contact for donor inquiries and service requests.
- Enhance the donor experience through solution-driven conversations via phone, email, and in-person interactions, ensuring their needs are met with accuracy and care.
- Create, audit, and update donor and gift records.
- Assist in keeping the donor data clean and accurate.
- Process and print acknowledgement letters and oversee the timely fulfillment and delivery process.
- Project manage database-related projects including the tax-receipting process, working closely with the Donor Database Manager.
- Support programming and events designed to engage and steward Proverbs 31 Ministries’ financial partners.
- Maintain and update Proverbs 31 records annually to maintain the highest ratings possible for accountability among the watch-dog organizations.
- Assist and successfully implement all non-marketing based digital donor communications through Virtuous.
- Anticipate various administrative support tasks for the team.
- Arrange travel logistics and plan itineraries for members of the fundraising team.
- Coordinate team schedules and meeting agendas.
- Assist the Director of Donor Development as needed.
Requirements
- An understanding of and a commitment to the mission and values of Proverbs 31 Ministries.
- 3+ years of relevant administrative experience
- Ability to communicate clearly and effectively, both in writing and verbally
- Project management experience a plus.
- Familiarity with project management tools (i.e. Basecamp or similar).
- Proficient in MS Office and Google Docs and able to create and maintain documents and spreadsheets.
- Ability to work in a fast-paced environment and be flexible and adaptable to change.
- Can-do attitude eager to grow and learn.
- Independent worker who collaborates well with a team.
Benefits
- Health & wellness benefits (medical, dental, vision, FSA, STD, life)
- 401(k) with company matching
- Employee Assistance Program
- Paid time off on a prorated basis
- 14 paid holidays on a prorated basis
- 2 Wellness days
- Paid Parental Leave
- Extended Sick Leave
- Volunteer time off
- Discount on company resources
- Work-life harmony
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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