Manager of Customer Success leading a team for strategic accounts in the B2B SaaS sector at Motive. Focused on retention and growth in the Mexico market.
About the role
- Customer Success Manager ensuring a high-value client experience at Oxand. Involved in client onboarding, satisfaction tracking, and user engagement.
Responsibilities
- Garantir une expérience client fluide, personnalisée et à forte valeur ajoutée
- Comprendre les besoins et enjeux spécifiques de chaque client
- Construire une relation de confiance durable
- Analyser les retours clients et les données d’usage
- Favoriser l’engagement des utilisateurs
Requirements
- Excellent relationnel, sens de l’écoute et esprit d’équipe
- Proactivité, persévérance et goût du challenge
- Envie d’évoluer dans un environnement dynamique, collaboratif et engagé
Benefits
- Remboursement : 100 % des abonnements de transport
- Carte Pluxee : valeur de 11 € par jour
- PEE
- Activités sociales et nombreux événements d’entreprise (afterworks, séminaires, teambuildings à l’étranger…)
- Dispositif de crèche d’entreprise
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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