Analista de Melhoria Contínua Sênior na Colliers, responsável por analisar dados e propor melhorias em processos. Trabalhando com KPIs e interagindo com diferentes áreas e fornecedores.
Responsibilities
Perform quantitative and qualitative analyses of operational and quality KPIs.
Anticipate risks, propose improvements, and recommend structural process adjustments.
Prepare studies and executive presentations with a clear, objective, and strategic perspective.
Lead alignment meetings with internal teams and vendors.
Actively push operations and partners to close outstanding items.
Ensure a clear trail of evidence and maintain performance history.
Requirements
Solid experience in data analysis and KPI management.
Highly analytical, investigative, and process-oriented profile.
Advanced proficiency in Excel/Google Sheets.
Organizational skills, sense of ownership, and ability to prioritize.
Good communication skills for interacting with operations, leadership, and vendors.
Knowledge of BI tools (Power BI, Data Studio, or equivalents).
Proactive profile with strong communication and logical reasoning for problem-solving.
Strong analytical capacity, strategic thinking, and attention to detail.
Ability to work under tight deadlines and manage dynamic demands.
Experience with SLAs, controls, audits, and performance management.
Experience in Facilities, especially employee shuttle services and restaurants/food services.
Knowledge of service contracts/agreements.
Experience with governance, quality, or PMO.
Basic knowledge of automation tools (Apps Script, Power Automate, etc.).
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