Relationship Manager acting as the primary contact for charitable gaming partners in Northeastern Ohio. Ensuring client satisfaction and retention while providing innovative gaming solutions.
About the role
- Account Manager building strategic relationships with global corporations and TMC partners at Oversee. Managing accounts to ensure retention, adoption, and measurable ROI across travel optimization products.
Responsibilities
- Own and grow a portfolio of corporate and TMC partner accounts - ensuring retention, adoption, satisfaction, and measurable ROI across our travel optimization products;
- Lead post-sale relationships end-to-end: guide onboarding, drive steady-state adoption, and manage renewals with a focus on value realization;
- Expand revenue through upsell and cross-sell motions (Hotel Reshopping, AgentSee, Analytics) that increase savings and engagement;
- Run business reviews (QBRs) and maintain a disciplined client cadence;
- Ensure commercial and operational excellence: manage contracts, renewals, billing, and escalations while maintaining timely communication and accuracy;
- Partner cross-functionally with Sales, Product, and Operations to deliver a seamless client experience and resolve issues quickly;
- Track performance and opportunities in Salesforce - maintaining hygiene and reporting on activation, adoption, and expansion pipelines;
- Represent the customer’s voice internally, surfacing feedback and opportunities that influence product roadmaps and process improvements.
Requirements
- 5+ years of Account Management experience in B2B environments, ideally managing enterprise or global clients
- Proven track record managing channel or partnership accounts (TMCs, agencies, or similar ecosystems) and driving adoption across multiple stakeholders
- Commercially minded - comfortable discussing value, expansion, and renewals, not just maintaining relationships
- Fluent in data and storytelling - you translate insights into clear actions that drive measurable impact and customer growth
- Thrive in fast-paced, high-growth environments where priorities evolve and autonomy is valued
- Operationally excellent - highly organized, detail-oriented, and consistent in managing contracts, billing, and escalations
- Experienced with Salesforce or similar CRMs; familiarity with MEDDPICC or other structured sales methodologies is a strong plus
- Outcomes focused is a priority**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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