About the role

  • Own and grow a portfolio of corporate and TMC partner accounts - ensuring retention, adoption, satisfaction, and measurable ROI across our travel optimization products;
  • Lead post-sale relationships end-to-end: guide onboarding, drive steady-state adoption, and manage renewals with a focus on value realization;
  • Expand revenue through upsell and cross-sell motions (Hotel Reshopping, AgentSee, Analytics) that increase savings and engagement;
  • Run business reviews (QBRs) and maintain a disciplined client cadence;
  • Ensure commercial and operational excellence: manage contracts, renewals, billing, and escalations while maintaining timely communication and accuracy;
  • Partner cross-functionally with Sales, Product, and Operations to deliver a seamless client experience and resolve issues quickly;
  • Track performance and opportunities in Salesforce - maintaining hygiene and reporting on activation, adoption, and expansion pipelines;
  • Represent the customer’s voice internally, surfacing feedback and opportunities that influence product roadmaps and process improvements.

Requirements

  • 5+ years of Account Management experience in B2B environments, ideally managing enterprise or global clients
  • Proven track record managing channel or partnership accounts (TMCs, agencies, or similar ecosystems) and driving adoption across multiple stakeholders
  • Commercially minded - comfortable discussing value, expansion, and renewals, not just maintaining relationships
  • Fluent in data and storytelling - you translate insights into clear actions that drive measurable impact and customer growth
  • Thrive in fast-paced, high-growth environments where priorities evolve and autonomy is valued
  • Operationally excellent - highly organized, detail-oriented, and consistent in managing contracts, billing, and escalations
  • Experienced with Salesforce or similar CRMs; familiarity with MEDDPICC or other structured sales methodologies is a strong plus
  • Outcomes focused is a priority**

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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