Own and grow a portfolio of corporate and TMC partner accounts - ensuring retention, adoption, satisfaction, and measurable ROI across our travel optimization products;
Lead post-sale relationships end-to-end: guide onboarding, drive steady-state adoption, and manage renewals with a focus on value realization;
Expand revenue through upsell and cross-sell motions (Hotel Reshopping, AgentSee, Analytics) that increase savings and engagement;
Run business reviews (QBRs) and maintain a disciplined client cadence;
Ensure commercial and operational excellence: manage contracts, renewals, billing, and escalations while maintaining timely communication and accuracy;
Partner cross-functionally with Sales, Product, and Operations to deliver a seamless client experience and resolve issues quickly;
Track performance and opportunities in Salesforce - maintaining hygiene and reporting on activation, adoption, and expansion pipelines;
Represent the customer’s voice internally, surfacing feedback and opportunities that influence product roadmaps and process improvements.
Requirements
5+ years of Account Management experience in B2B environments, ideally managing enterprise or global clients
Proven track record managing channel or partnership accounts (TMCs, agencies, or similar ecosystems) and driving adoption across multiple stakeholders
Commercially minded - comfortable discussing value, expansion, and renewals, not just maintaining relationships
Fluent in data and storytelling - you translate insights into clear actions that drive measurable impact and customer growth
Thrive in fast-paced, high-growth environments where priorities evolve and autonomy is valued
Operationally excellent - highly organized, detail-oriented, and consistent in managing contracts, billing, and escalations
Experienced with Salesforce or similar CRMs; familiarity with MEDDPICC or other structured sales methodologies is a strong plus
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