Manage technology invoices for WarnerMedia ensuring accurate receipt and payment processing. Collaborate with suppliers and stakeholders to resolve invoice - related issues.
About the role
- Analista de Pós-Venda managing customer relationships and driving business growth at CIGAM. Focused on retention, upsell opportunities, and executing commercial negotiations with clients.
Responsibilities
- Manage the customer portfolio with a focus on retention, growth and monetization of the base.
- Identify business opportunities (upsell and cross-sell), proactively engaging with customers.
- Conduct commercial negotiations, including contract renewals, price adjustments, upgrades and the sale of new solutions and services.
- Prepare and present commercial proposals, ensuring competitiveness and alignment with customer needs.
- Perform sales of licenses, services and solutions, managing the entire sales cycle through to closing.
- Participate in contract renegotiations, seeking a balance between customer satisfaction and business profitability.
- Build relationships with customer decision-makers and influencers to expand commercial opportunities.
- Conduct regular meetings and visits focused on generating new demand and strengthening commercial relationships.
- Serve as a strategic point of contact for commercial requests, coordinating internally when necessary.
- Identify strategic customers for developing case studies and strengthening the brand.
- Monitor the customer lifecycle, anticipating cancellation risks and acting to retain revenue.
Requirements
- Undergraduate studies in progress in Commercial Management, Business Administration, or Management Processes
- Knowledge of:
- Consultative sales techniques
- Commercial negotiation
- Customer portfolio management
Benefits
- Meal allowance
- Transportation voucher
- Wellhub
- Corporate University, Development Tracks, Career Plan, Training
- Investment in professional development with courses and certifications
- Health plan assistance
- Flexible working hours
- Profit-sharing program
- Life insurance
- Hybrid work
- Company-provided equipment
- Excellent management practices; Great Place to Work (GPTW)-recognized company. 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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