Account Manager develops sales plans and relationships for mid - size accounts at White Cap. Focus on sales growth and executive account management in a thriving construction supply company.
About the role
- Associate Account Manager managing restaurant relationships for OpenTable. Driving customer success and engagement with restaurant partners in the hospitality sector.
Responsibilities
- Build, cultivate, and expand high-level relationships with assigned restaurants, serving as a trusted advisor and long-term strategic partner.
- Own the end-to-end customer lifecycle, including onboarding, installation, configuration, training, adoption, retention, and revenue growth.
- Lead and manage a defined portfolio and market segment, driving high retention rates and reducing churn.
- Perform and oversee OpenTable software installations, customizing solutions to meet each restaurant’s operational needs.
- Act as the primary liaison and advocate for restaurant partners, resolving cross-functional issues across Product, Support, Finance (AR), Marketing, and Sales.
- Proactively resolve customer cases and daily tasks while ensuring timely follow-up and high customer satisfaction.
- Provide data, insights, and performance reports to help restaurant partners optimize operations and change behaviors that drive success.
- Strategically overcome objections and competitive challenges while positioning OpenTable’s solutions effectively.
- Deliver customized product demonstrations and strategic presentations to current clients and prospects.
- Encourage customers to think differently about their business by sharing industry trends, best practices, and unique insights.
- Drive engagement on the OpenTable platform to increase reservation availability and overall utilization.
- Consistently meet and exceed individual, team, revenue, and retention goals.
- Maintain accurate documentation, forecasts, pipelines, and win/loss insights in account management systems (including Salesforce).
- Stay current on OpenTable products, solutions, and enhancements, continuously evolving account management strategies and processes.
- Listen to market needs and customer feedback, sharing insights with Product and Marketing teams to influence roadmap and go-to-market strategies.
- Collaborate closely with Account Executives, Inside Sales, Customer Support, and Field teams to ensure seamless customer experiences.
- Collaborate with our internal billing team to support restaurants to have the best experiences, as well as work proactively in our internal billing projects that impact customer retention
- Deliver initial and ongoing training remotely to restaurant staff to maximize product adoption and engagement.
- Conduct remote restaurant or group meetings, to attend different areas like performance in our network, use our marketing engine to increase the exposure, and use our integrations
Requirements
- Proven experience in account management, consultative selling, or equivalent customer-facing roles within the restaurant or hospitality industry.
- Deep knowledge of restaurant operations and hands-on experience working within local restaurant markets.
- Strong customer service orientation with a consistent record of driving results through trusted advisory relationships.
- Demonstrated ability to work cross-functionally across multiple departments to solve complex problems and deliver outcomes.
- Highly self-motivated, tenacious, and results-driven, with the ability to perform under pressure and against ambitious goals and deadlines.
- Skilled at presenting new perspectives that reframe how customers think about their business and drive strategic change.
- Strong analytical skills, with the ability to gather, interpret, and leverage data to support and influence business decisions.
- Excellent communication, listening, influencing, training, and interpersonal skills, both written and verbal.
- Exceptional organization, documentation, prioritization, and time-management capabilities.
- Comfortable and effective working in unstructured, fast-paced, and entrepreneurial environments.
- Experience using Salesforce or equivalent CRM systems; OpenTable software experience is a plus.
- Proficiency with Microsoft Windows, Office tools, and internet-based applications; basic web design or HTML knowledge is a plus.
- Valid driver’s license and reliable transportation for business-related travel (expenses reimbursed).
- Bilingual (Spanish/English) required.
- College or university degree preferred.
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Christmas Bonus - 30 days
- 20 days of paid time off a year
- 25% vacation premium
- Private health, dental, and life insurance
- Monthly social events and happy hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales role focused on growing customer relationships and achieving sales targets with White Cap's diverse tools. Engaging in customer interactions and field business development.
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