Director of Retail Operations at CROSSMARK responsible for retail process and team development. Ensuring operational performance and training for Retail Operations Managers in the company.
About the role
- Regional Operations Manager for OPENLANE, overseeing inspection processes and managing teams in the automotive market. Utilizing data-driven decisions to ensure quality standards are met.
Responsibilities
- Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections.
- Oversee and ensure that the team adheres to OPENLANE policies during inspections to achieve regional SLA's and targets.
- Responsible for recruiting and hiring initiatives for both contract and full-time inspectors.
- Partner with Marketplace and Commercial Sales Team to guarantee regional success.
- Cultivate strong customer relationships with dealers and the OPENLANE sales team.
- Support the Senior Regional Operations Manager in creating and implementing OKR's.
- Lead and develop teams to deliver exceptional audit/inspection services.
- Ensure that contractors meet customer requirements and operational standards.
- Act as the main point of contact for contractors and inspectors.
- Adopt a continuous improvement mindset by collaborating with other teams.
- Work in the field 1-2 days per week alongside inspectors.
- Function as a reserve inspector for new markets and address inspection capacity gaps.
Requirements
- Minimum of 3+ years relevant experience or education.
- Minimum of 2+ years of automotive mechanical experience.
- Must be able to operate a motor vehicle and possess a valid driver’s license.
- A working knowledge of technology, particularly in submitting electronic inspection reports.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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