IT Systems Administrator - Associate providing operational support for PBD's technology systems. Ensuring system availability and integrity while enhancing the customer experience.
About the role
- Operations Systems Administrator managing scalable solutions for member and employee experiences. Collaborating on digital products and operational processes in the financial services sector.
Responsibilities
- Serve as an escalation point for complex functional, workflow, or integration issues within department-maintained systems
- Interact directly with Global Credit Union members, internal employees with varying technical backgrounds, and external vendor technicians to diagnose issues and coordinate resolution
- Partner with IT Operations and vendors for platform-level or infrastructure-related issues outside the scope of business system ownership
- Document recurring issues and contribute to knowledge bases, runbooks, and continuous improvement efforts
- Identify opportunities to improve operational efficiency and experience through process redesign and automation
- Design, develop, implement, and support solutions using low-code and no-code platforms, with member and employee experience at the center of all designs
- Translate business needs into scalable, supportable workflows and automations that reduce manual effort and error
- Measure and communicate the impact of optimizations on efficiency, quality, and experience
- Provide business-line system administration for department-maintained platforms, focusing on configuration, feature adoption, training, and lifecycle management—not infrastructure or network administration
- Collaborate with system and product owners to keep systems current, proactively preventing technical debt
- Coordinate the evaluation, configuration, testing, rollout, and adoption of new features and enhancements
- Develop and maintain a comprehensive roadmap and rollout plan for all systems supporting Operations functions
- Create and deliver training, documentation, and change-management support for new capabilities
- Maintain proficiency in low-code platforms, automation tools, and applied AI, including practical use of copilots and intelligent workflows
- Evaluate and pilot emerging tools and methodologies where they demonstrably improve member experience, employee efficiency, or operational resilience
- Act as a front-runner for responsible adoption of new technologies, balancing innovation with stability, security, and usability
- Take ownership of ongoing skills development and knowledge sharing within the organization
Requirements
- Associate’s degree in Information Systems, Business Information Technology, Computer Information Systems, Business Administration (with a technology or operations focus), Operations Management, or a related field
- Three years of practical application in related field, preferably in the financial services sector
- Advanced experience with Microsoft 365, including Power Automate, Power BI, and Copilot
- Demonstrated practical application of automation and AI in business workflows
- Experience configuring, supporting, or developing within ticketing or workflow management systems (e.g., ServiceNow) and CRM platforms preferred
- Strong ability to translate business requirements into technical or low-code solutions
- Excellent communication skills, with the ability to support and train users across a wide range of technical comfort levels
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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