Instructional Design & Systems Administrator overseeing education technologies at CWSL, managing LMS, and enhancing learning experiences. Collaborating with multiple departments for effective training and resource development.
About the role
- System Administrator supporting DOD IT contract, troubleshooting and coordinating system availability for large enterprise. Involves customer interactions and mentoring IT Operations Center personnel.
Responsibilities
- support a large enterprise IT contract for the DOD.
- interact with customers for troubleshooting and coordinating system availability.
- examine complex workstation problems and suggest and implement appropriate corrective action to initiate a repair or return to compliance.
- analyze recurring problems and initiate solutions for preventing reoccurrence.
- remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, manual patch installation and other remedial actions.
- provide general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
- develop and update operations and maintenance documentation for 24/7/365 ITOC personnel.
- coordinate with Cyber Security staff and other service lanes to develop solutions for mitigating security risks.
- troubleshoot SCCM/MECM agent software installation issues, package deployments, and patch incompatibilities.
Requirements
- Bachelor's degree with 4+ years of relevant experience or Master’s degree with 2+ years of relevant experience or Associate’s with 6+ years of related experience or High School Diploma with 8+ years of related experience.
- TS/SCI with CI Poly required for Position or TS/SCI and willingness to obtain a polygraph.
- Experience with Tier 1 & 2 system administration
- Experience managing patch deployments in Microsoft SCCM/MECM
- Familiarity with Microsoft SCCM/MECM concepts such as Distribution Points, Collections, Packages etc.
- Experience troubleshooting patch installation errors or incompatibilities
- Experience manually uninstalling/reinstalling operating system and application patches
- Experience with Scripting/Automation using PowerShell
- Experience with interacting with customers to handle service inquiries and problems
- Experience troubleshooting issues in a growing enterprise environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with patch management methodologies for workstation and server operating systems such as Microsoft Windows, Linux, Mac, and Unix
- Experience working individually in a team environment to complete assigned tasks
- Time management skills
- Strong oral and written communications skills
- Track record of working effectively within a team, and support to peers toward improved processes and results
- Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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