System Administrator supporting DOD IT contract, troubleshooting and coordinating system availability for large enterprise. Involves customer interactions and mentoring IT Operations Center personnel.
CC
Onsite Instructional Design – Systems Administrator
Posted 3 minutes ago
About the role
- Instructional Design & Systems Administrator overseeing education technologies at CWSL, managing LMS, and enhancing learning experiences. Collaborating with multiple departments for effective training and resource development.
Responsibilities
- Act as main learning management administrator, including evaluating feedback to continuously iterate and improve upon content. • Monitor and maintain Canvas environment including but not limited to: Templates, Term Calendars, Accessibility dates, monitoring/managing updates • Creation of course shells each term. • Manage user accounts and enrollments, primarily via SIS imports. • Ensure maximum utilization of LMS and plan/implement updates, improvements and new features. • Manage integration with other applications, currently: Zoom, Panopto, Watermark, Qwickly, Turnitin, Intedashboard and Examplify. • Maintain “special case” courses each term • Regularly update student facing department pages. • Present group training sessions as needed. • Ensure consistency in e-learning experience and design. • Act as primary contact for all LMS vendor issues and concerns, liaison with vendor for issue resolution. • Process and track learning requests via ticketing system, including formal training requests and daily "help" requests. • Keep up to date on LMS skills as well as other forms of learning technology. • Develop and produce LMS analytical data reports as requested. • Train new faculty/staff Canvas users. • Maintain training content library/website (Lib Guides) ensuring regular updates for relevance. • Develop professional working relationships with departments across the organization. • Work with Ed Tech staff in ticket and software management, as well as setup and support of classrooms/meeting rooms as needed. • Participate in department meetings and other committees, groups, and task forces as assigned. • Work with appropriate level of assistance, instruction and supervision. • Proactively advise supervisor of project status, potential issues and overall work progress. • Perform, with team approach, other duties as assigned.
Requirements
- Bachelor’s degree with major in Instructional Design or related area of study with at 4-6 years of LMS administration desired. • Equivalent combination of education and experience may be substituted. • Must be willing to work evenings and weekends. • Experience working in higher education strongly preferred. • Must have familiarity with best practices and adult learning theory/principals. • Impeccable interpersonal and customer service skills are required. • Must demonstrate excellent written and verbal communication skills as well as organization and time management skills. • Must have strong ability to organize, prioritize, and work toward multiple goals at the same time. • Must be detail oriented. • Capable of carrying out a given task with all details necessary to get the task done well. • Excellent problem solving, analytic, and troubleshooting skills required. • Canvas Certified Administrator preferred, or willing to take certification course. • Experience with videoconferencing, video capture and video content management software such as Panopto and Zoom. • Advance level computer skills. • Experience with Microsoft Office 365, including Outlook and Teams. • General Internet skills are essential. • Intermediate to advanced MS-Excel ability required. • Familiarity with MS Active Directory. • Aptitude for learning new technology.
Benefits
- Generous employer contribution for Medical, Dental and Vision Insurance (depending on which plan/level the employee elects). • 403 (b) Employer Retirement contribution of 8% (up to 8k per year) Fully and immediately vested. • Company Paid Life and AD&D Insurance. • Paid Long-Term Disability Insurance. • Flexible Spending Plan. • Paid Winter & Fall Breaks • Additional 10+ Paid Holidays • Accrued Paid Time Off • Wellness Programs • On-Campus Convenience Store. • Complimentary bottomless Specialty Coffee. • Use of on-campus Law Library facilities.
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