Firewall Engineer supporting Palo Alto Platform in I&O Network Services to ensure operational maintenance and support for divestiture projects. Engaging in project efforts related to firewall environments and configurations.
About the role
- Associate System Administrator at Onit helping with tech support and laptop management. Delivering smooth onboarding and offboarding with Microsoft 365 and related tools.
Responsibilities
- Resolve tickets for Windows/macOS, Office/Microsoft 365 apps, printing, VPN, and SSO sign-in issues.
- Troubleshoot Outlook/Teams/OneDrive basics; escalate complex cases with clear notes.
- Help with hardware setup, desk moves, and small office network checks (Wi-Fi, basic cabling).
- Onboarding & offboarding (15%) MD-102 (Endpoint Administrator Associate), Jamf Certified Associate, ITIL Foundation.
- Create/disable accounts in Entra ID and Microsoft 365 using checklists.
- Prepare and enroll laptops; ensure required apps and access are ready Day 1.
- Collect assets on exit and transfer OneDrive/SharePoint access per SOP.
- Enroll and manage devices with Intune (Windows) and Jamf (macOS); apply standard policies and compliance profiles.
- Perform routine tasks: software installs/updates, basic packaging using existing scripts, and health checks.
- Monitor endpoint security status (e.g., Defender for Endpoint/CrowdStrike dashboards) and raise alerts.
- Keep asset inventory accurate; update runbooks and user how-tos.
- Follow change and incident procedures; communicate ETAs and outcomes in plain language.
- Contribute to monthly service metrics (ticket volumes, SLA hit rate, common issues).
Requirements
- Associate’s/Bachelor’s in IT/CS (or equivalent practical experience).
- Working knowledge of Windows 11 and macOS troubleshooting.
- Basics of Microsoft 365 admin (Outlook/Exchange Online, Teams, OneDrive/SharePoint permissions) and Entra ID (users, groups, MFA).
- Exposure to Intune or Jamf for device enrollment and policy application.
- Working on Tickets to support internal applications & access rights.
- Clear, patient communication and habit of documenting steps taken.
Benefits
- Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
- Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
- Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
- Income Protection: 100% employer-paid life and disability insurance.
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
- Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
- Community Engagement: One paid volunteer day each year to give back to the community.
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