Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Manager Quality Operations delivering strategic leadership and subject matter expertise within the External Quality team at Johnson & Johnson. Leading team providing support for quality systems and regulatory assurance.
Responsibilities
- Provides strategic leadership and subject matter expertise within the External Quality (EQ) team
- Manages team providing support in execution of quality system and process troubleshooting
- Serves as point of contact and Escalation Lead for coordination of Escalation activities
- Optimizes existing transactional support models and evaluates potential expansion of services
- Collects stakeholder feedback and develops business cases for additional centralization
- Supports in budget activities and represents P&O in EQ Resource Modeling initiative
- Coordinates with Account Owners and Platform Leaders to prioritize needs
Requirements
- Bachelor’s degree (or equivalent) in a scientific or technical field
- A minimum of 6 years working in an FDA regulated environment
- A minimum of 3 years’ experience working with pharmaceutical GMPs
- Detailed knowledge of current Good Manufacturing Practices related to pharmaceutical production
- Strong interpersonal and written/oral communication skills
- Proficient in applying process excellence tools and methodologies
- Excellent analytical skill to identify gaps and root causes of issues.
- Other languages than English are a benefit.
- Excellent computer proficiency e.g. MS Office, SAP
Benefits
- Health insurance
- Retirement plans
- Professional development
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