Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
About the role
- IT Support Specialist managing client technology for seamless operations. Troubleshooting and securing systems while providing expert tech support and enhancing security protocols.
Responsibilities
- Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
- Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
- Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
- Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.
Requirements
- Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking.
- Certs to Impress: CompTIA Network+, Security+, or similar? Even better!
- Customer Service Mindset: You’re great with people and always put clients first.
Benefits
- Growth Opportunities: Work on diverse systems and expand your skill set.
- A Team That Has Your Back: Collaborative culture where your ideas matter.
- Solid Benefits: Health, dental, PTO, 401k, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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