Regional Manager overseeing a team of Metabolic Educators conducting education in obesity and liver disease. Join Inizio Engage and represent a top biotechnology company.
About the role
- Senior Manager, Incident Management overseeing incident response and resolution. Ensuring swift action for Insulet’s platform services involving collaboration with cross-functional teams.
Responsibilities
- Driving the incident management process and coordinating efforts with all teams involved, including SRE, R&D, IT, vendors, and stakeholders, in resolving the incident
- Responding to incidents and initiating the incident management process
- Prioritizing incidents according to their urgency and business impact
- Coordinating response efforts and collaborating with the incident response team to ensure that all protocols are diligently followed
- Communicating with internal stakeholders on major incidents and impacts
- Producing documents that outline incident timelines and actions taken during the incident
- Coordinating post-incident RCAs with responders and SMEs and communicating to stakeholders
- Coordinating and managing incident managers’ schedules to provide uninterrupted services
- Attend all required meetings including all the agile ceremonial (daily scrum, refinement, retrospective, PI planning) meetings
Requirements
- Bachelor's degree required (preferred field of study: Information Technology or a related field)
- 10+ years of relevant experience in the field with at least 5 years of experience in IT service management, or a similar role
- Strong communication and leadership skills
- Experience in incident management process (e.g. ITIL) and best practices
- Ability to organize and breakdown larger tasks into meaningful units
- Ability to work under pressure during high impact/high severity incidents
- Technical knowledge in software/hardware/networking and security
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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