Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Manager, Operations Excellence at USPI responsible for improving healthcare center operations and staff training. Conducting reviews and providing recommendations to enhance quality and compliance.
Responsibilities
- Responsible for ensuring center operations meets USPI’s gold standard processes, practices and customer service levels
- Conduct comprehensive reviews, including stakeholder feedback, to prioritize and develop continuous improvement action plans by center
- Provide in-person training and education to facility staff to support consistent adoption of best practices
- Provide recommendations to regional and corporate leadership on performance improvement initiatives as well as resources which may be needed
- Demonstrate a commitment to quality, safety, compliance, and patient experience, aligned with USPI’s operating expectations
Requirements
- Bachelor’s degree in healthcare administration, Business, Nursing, or related field (equivalent experience will be considered)
- Minimum of five years of experience in healthcare operations and business development, with at least 3 years in an ASC or surgical services environment
- Deep understanding of operating room workflows, compliance standards, and performance benchmarks
- Proven ability to take ownership of projects and deliver measurable results
- Skilled in data analysis and interpretation, with the ability to provide actionable recommendations
- Strong communication skills with demonstrated ability to engage key stakeholders through verbal, written, presentation, and digital formats
- Experience working effectively with C-level executives, physicians, frontline staff, and external partners
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
- Solid financial acumen and ability to explain business drivers and key performance metrics
- Strong mathematical aptitude to support reporting and analytical tasks
- Self-motivated, highly organized, and detail-oriented with the ability to work independently
Benefits
- Expectation is 75% travel
- Engaging with physicians for customer feedback on service levels
- Providing recommendations to regional and corporate leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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