Hybrid Healthcare Operations Specialist – Patient Placement

at Oregon Health & Science University Foundation

• Job title: Healthcare Operations Specialist – Patient Placement
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $31 - $42 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Healthcare Operations Specialist coordinating patient placements for Oregon Health & Science University. Managing admissions, transfers, and complex bed assignments in a high-stress environment.

Responsibilities

• Coordinate and strategize the complex placement of incoming clinic admissions, inter-hospital transfers, and post-operative patients in accordance with hospital policies, using EPIC Bed Planning software.
• Communicate ongoing changes and challenges to the Bed Flow Manager (BFM) and/or Administrator on Duty (AOD), and escalate concerns to the Physician on Duty as needed.
• Communicate with charge nurses, clinic staff, and physician teams re: patient bed assignments for both scheduled and unscheduled admits.
• Accurately relay information regarding diagnosis and special needs.
• Engage in continual problem solving to maintain positive patient flow under tight time frames and limited bed resources; multitask according to changing priorities.
• Collaborate with the OHSU Transfer Center to ensure timely bed assignments, particularly for emergent transfers.
• Collaborate with BFM and AOD to manage ICU patient flow.
• Collaborate with housekeeping to manage and prioritize patient room cleaning.
• Manage patient assignments for the internal medicine teams.
• Prepare for daily bed meeting and assess for admission capacity by communicating with relevant charge nurses in a timely manner; assess need for overflow plan.
• Reconcile Operating Room schedule for next OR day. This includes: Comparing OR schedule and reservation list. Contacting schedulers for error reconciliation Correcting errors in EPIC Identify potential problems and involve the Bed Flow Manager Prepare end of shift report for manager including census justification and acute care patients left in ICU overnight without a bed assignment.

Requirements

• Five years of experience in a clinical or administrative support role in a complex medical environment; may consider five years of experience in a dynamic office environment with similar responsibilities, or three years of experience in either setting and a Bachelor’s degree
• Demonstrated ability to work in a high stress setting, to adapt to rapidly changing work environment, and to respond to multiple complex events simultaneously.
• Requires excellent written and oral communication, database skills, and ability to type 45 words per minute.
• Demonstrated ability to problem solve and use critical thinking skills under tight deadlines.
• Must be flexible, self-motivated, accustomed to frequent interruptions, attentive to detail, and comfortable with change.
• Proven ability to work in teams and as well as independently.
• Organizational skills, attention to detail, accuracy, and ability to provide diligent follow through.
• Excellent interpersonal communication skills with particular emphasis on phone etiquette.
• Ability to perform the job duties with or without accommodation.