Hybrid Relocation Consultant, Level I, II, or III

at Odyssey Relocation Management

• Job title: Relocation Consultant, Level I, II, or III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $56,160 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Maple Grove, United States

About the role

• Relocation Consultant at Odyssey Relocation Management overseeing all aspects of employee relocations. Delivering high-quality, customized relocation services and client satisfaction with a focus on operations and policy adherence.

Responsibilities

• Comprehensive Policy and Benefit Coordination
• Single-point-of-coordination and accountability for transferring employee on all eligible services providing high quality customized relocation services for transferee and his/her family.
• Marketing Assistance & Home Sale (as applicable, RC I and RC II)
• Provide in-depth guidance and full-service marketing assistance within Odyssey’s program to transferee.
• Manage client home sale benefits (Marketing assistance, BVO and GBO) including appraisal review, Broker selection & BMA review; review of inspections & title and resolution of the same with transferee; Marketing Assistance; and negotiation of resale offers.
• Home Finding Coordination (as applicable, RC I and RC II)
• Proactively guide transferees through the various options for home finding based on their individual needs assessment and policy benefits, including sharing expertise in the purchase of real estate.
• Home Finding may also include supporting options for leasing and/or rental of an apartment or home and the associated timing.
• Mortgage Assistance (as applicable, RC I and RC II)
• General knowledge of mortgage programs with referral to and management with Odyssey partners.
• Skills include review of closing costs/loan origination detail, initiation of equity advance and final equity.
• On-going follow-up/review of required transferee documents.
• Household Goods Referral to Odyssey vendors, surveys, vendor selection, completion of transferee insurance forms and monitoring of the actual move.
• Follow-up to ensure all aspects of the move have been satisfactory.
• Recruitment Assistance
• Includes candidate intake.
• Set-up with area Odyssey representative.
• Follow-up with potential employee.
• Provide input via phone and written summary to client recruitment personnel.
• Temporary housing coordination.
• Car shipment coordination.
• Home finding coordination (homeowners and renters).
• Travel coordination.
• Expense management coordination.
• Counseling clients’ policies and tax guidelines.
• Daily utilization of Odyssey operations system for all notes and file management.
• Follow company policies on data access, handling, and storage while ensuring compliance with other relevant data privacy regulations.

Requirements

• Proficiency and proven capabilities to successfully operate all corporate client home sale programs offered by Odyssey (BVO, GBO, HMA, DIR) with a high success rate.
• Delivers client satisfaction at an 90% or higher approval rating (QA Score of 4.50 or higher).
• Knowledge/Experience of US Domestic Relocation Services and Practices.
• Demonstrated customer service skills.
• Ability to identify potential problems and develop creative solutions.
• Excellent listening skills and consultative skills.
• Strong interpersonal skills: ability to interact with individuals at various levels.
• Excellent written and verbal communication skills.
• Strong organizational skills, the ability to function as part of a team while acting as a self-starter.
• Ability to manage deadlines, multi-task, and operate in a fast-paced environment.
• Strong presentation skills, business etiquette, and phone skills.
• Ability to deal with ambiguity in an effective manner.

Benefits

• This role may also be eligible for bonuses, commissions, benefits, and other incentives.