Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Bilingual Collections Portfolio Specialist conducting collections for Octane in Irving, Texas. Involve in customer service calls and debt mitigation primarily for auto finance.
Responsibilities
- Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
- Comply with all federal and state specific laws that regulate collections and servicing activities.
- Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
- Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
- Advance win-win solutions to assist customers with payment extensions and refinance options.
Requirements
- HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
- Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
- Basic understanding of finance/lending; Lease servicing experience a plus.
- Working knowledge of Word and Excel.
- Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
- Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
- Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
- Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.
Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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