Hybrid Collections Portfolio Specialist – Collector

Posted last week

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About the role

  • Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
  • Comply with all federal and state specific laws that regulate collections and servicing activities.
  • Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
  • Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
  • Advance win-win solutions to assist customers with payment extensions and refinance options.

Requirements

  • HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
  • Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
  • Basic understanding of finance/lending; Lease servicing experience a plus.
  • Working knowledge of Word and Excel.
  • Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
  • Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
  • Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
  • Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Benefits

  • Robust Health Care Plans (Medical, Dental & Vision)
  • Up to 20 Days PTO (Accrued)
  • Generous Parental Leave
  • Retirement Plan (401k with Company Match).
  • Educational Assistance/Tuition Reimbursement up to $3K/year
  • Powersports Safety Benefit
  • Gympass Wellness Benefit

Job title

Collections Portfolio Specialist – Collector

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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