About the role

  • Business Analyst Support role emphasizing interactions with clients to understand system requirements and issues. Involves monitoring solutions and conducting thorough analysis for system improvements.

Responsibilities

  • Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
  • Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
  • Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
  • Should have problem solving, decision making and analytical skills
  • Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
  • Ability to do user training
  • Ability to conduct quality assurance testing
  • Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Requirements

  • Computer Science or any IT-related course
  • Minimum of 2-3 year experience
  • Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
  • Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
  • Knowledge on any service or helpdesk management system is a plus
  • Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
  • Should have problem solving, decision making and analytical skills
  • Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
  • Ability to do user training
  • Ability to conduct quality assurance testing
  • Basic knowledge in MySQL or basic SQL scripting
  • Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
  • Good written and verbal communication skills
  • Strong self-learning capability
  • Adaptive to changing work schedules and working hours

Job title

Business Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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