Director responsible for global critical situation management and customer success at Proofpoint. Handling urgent customer escalations and driving operational excellence in cybersecurity support.
About the role
- Services Director leading consulting services across Objective products for government solutions. Driving business operations, resource management, and customer engagement in designated markets.
Responsibilities
- Lead and develop a high-performing consulting team, fostering strong employee engagement, career growth, and retention.
- Oversee project execution in line with our methodology, ensuring strong governance, risk mitigation, and successful outcomes.
- Drive long-term customer engagement and advocacy, partnering with Sales and Go-To-Market teams to deliver value and innovation.
- Drive services revenue growth while ensuring profitability, accurate forecasting, and efficient billing processes.
- Champion continuous improvement, contributing to global best practices and methodology enhancements.
- Fosters a culture of continuous improvement by ensuring ongoing practice improvement through the implementation of methodologies and best practice approaches.
Requirements
- Proven experience in the software industry with a background in professional services and software implementation.
- University degree in Business, Technology, or equivalent professional experience.
- At least 5+ years as a Practice Leader in a professional services organization, with direct people management and P&L responsibility.
- 5 years of IT Project Management experience, leading projects from $400K–$2M+ and managing large teams.
- Strong people management skills, with a track record of developing high-performing consulting teams.
- Expertise in project management methodologies, implementation best practices, and business/financial forecasting.
- Hands-on consulting experience in a professional services environment.
- Strong commercial acumen with the ability to engage at senior management levels and support sales initiatives.
Benefits
- Your work has a purpose- everything we build helps customers deliver outcomes that matter.
- You’re supported- Flexible work, genuine care, and a focus on wellbeing are central to life here.
- You can grow- We invest in learning, development, and giving people opportunities to stretch their skills.
- You’re part of a great team- High trust, collaborative, and a culture built around teamwork and quality.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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