Lead technical programs at Capital One focused on delivering large - scale products and platforms. Collaborate across functions to achieve business goals and drive results.
About the role
- Senior Program Manager at NVIDIA transforming customer relations for AI model integration in enterprise environments. Leading complex projects and teams while ensuring successful deployment and customer satisfaction.
Responsibilities
- Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
- Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
- Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease.
- Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
- Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
- Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution
- Effectively organize and lead complex technical engineering-to-engineering discussions
- Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
- Regularly communicate program status and key issues to management
- Develop a close working relationship with customer development teams and use creativity to find solutions to their issues
Requirements
- BS/MS Engineering or Computer Science (or equivalent experience)
- 8+ years in a high-tech electronics industry with a focus on program/project management
- Experience and therefore deep customer savvy born of running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments
- Strong technical savvy, including software qualification and deployment on AI infrastructure in a datacenter OR Cloud
- Supreme leadership skills across broad and diverse functional teams
- Validated history of 5+ years of project/program management of software product solutions
- Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment
- Experience leading global projects
Benefits
- equity
- benefits
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