Senior Program Manager responsible for delivery of Roche's RDT Tech Hub in Hyderabad. Leading digital transformation and governance while managing global stakeholders.
About the role
- Program Manager leading delivery of vSOC services at Ardent. Ensures performance, service delivery, and stakeholder engagement in a cybersecurity environment.
Responsibilities
- Serve as the primary point of contact for all contract deliverables and stakeholder engagement.
- Oversee vSOC operations to ensure performance against SLAs and contractual requirements.
- Manage program execution, including staffing, resource allocation, and service delivery.
- Provide weekly, monthly, and quarterly reporting on program performance and metrics.
- Coordinate incident escalation and ensure timely communication with stakeholders.
- Maintain staffing continuity and manage surge support as needed.
- Lead internal governance cadence and performance reviews.
- Ensure alignment between technical teams and customer expectations.
- Identify risks, issues, and opportunities for process improvement.
- Support contract compliance and ensure adherence to security and operational requirements.
Requirements
- Must be a U.S. Citizen.
- Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field (or equivalent experience).
- 5+ years of experience managing programs or projects within IT or cybersecurity environments.
- Experience managing service delivery in a SOC or similar operational environment.
- Experience overseeing SLAs, reporting, and performance metrics.
- Strong leadership and team management skills.
- Strong organizational and communication skills.
- Ability to manage multiple priorities and stakeholders effectively.
Benefits
- Highly competitive benefits
- Professional development opportunities
- Exceptional culture that embraces flexibility, innovation, collaboration, and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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