Hybrid Program Director

Posted 1 hour ago

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About the role

  • Program Director overseeing client success across various delivery methods for EIS Group. Responsible for managing project outcomes and relationships with clients and partners.

Responsibilities

  • The Program Director is responsible for client success across all modes of delivery (client led, partner led, EIS Group led) in their portfolio.
  • Works with the Sales team to frame delivery approach and identify right partner to work with on each opportunity.
  • Provides advice and guidance to our clients and partners on how to best adopt and implement EIS Group suite of products.
  • Assigned a portfolio of accounts (at times the portfolio may consist of a single account) and are responsible for driving successful business outcomes for all projects in their portfolio.

Requirements

  • Drive successful outcomes for all projects in their portfolio. This includes Partner Led, Client Led or EIS Group Led projects.
  • Coordinate with Partner Enablement Executive to ensure team (or individual resources) assigned by the partner is adequately skilled to deliver.
  • Ensure that the EIS Group team understands the business goals of the solution (including scope, timeline, Business Value and broader strategic objectives).
  • Onboard new employees to the project to ensure they understand the business goals of the project and their specific responsibilities.
  • Establish effective governance processes at a project and at an overall client relationship level to ensure projects stay on track.
  • Create meaningful relationships with the client team and the partner’s client teams (including business development, relationship management and delivery resources) assigned to portfolio of accounts.
  • Deliver the sold project margin goal by managing write-offs and staff assignments within the project budget
  • Work with sales to pursue new opportunities within assigned portfolio of accounts.
  • Frame the delivery approach for new opportunities by participating in the scope study, developing the Business Case and determining the right delivery approach.
  • Define the delivery model (client, partner or EIS Group led) and clarify roles and responsibilities.
  • Facilitate license pipeline growth by actively listening for and capturing new license opportunities in target accounts.

Benefits

  • 10+ years of experience in professional services project management roles.
  • 8+ years experience in the insurance industry focused with background either as an analyst/technology employee of an insurance company or having acted as a consultant providing services to insurance companies.
  • 5+ years experience at a Property and Benefits insurance company or related work experience.
  • Experience working closely with one or more software applications.
  • Ability to understand complex business processes.
  • Consultative and facilitation skills.
  • Strong written and verbal communications skills.
  • Excellent analytical and problem-solving ability

Job title

Program Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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