Customer Service Manager responsible for delivering seamless customer experiences and improving team workflows for client. Championing customer voice in decisions across the business with performance metrics.
About the role
- Merchant Support Specialist providing 24/7 customer service and technical support for fintech clients. Involves problem-solving and effective communication with diverse clients.
Responsibilities
- Answer inbound customer service and technical support calls from our merchants.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
Requirements
- Fluent in Spanish and English, French is an asset
- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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