Senior Safer Gaming Performance Analyst at Betclic identifying performance improvements for customer protection. Join our multicultural team to shape the future of online gaming.
About the role
- Provide first-line bilingual IT support and manage device deployments across core enterprise platforms on a 1-year contract.
Responsibilities
- Provide first-line technical support to users, ensuring efficient resolution of IT issues and requests.
- Support and administer core enterprise platforms.
- Manage device deployments.
- Deliver exceptional customer service in both English and French (or other required languages).
Requirements
- Experience with the MS Intune suite, MS Entra, Office 365 suite, and JIRA Service Manager.
- Excellent troubleshooting and customer service skills.
- Ability to manage laptop deployments and hardware provisioning.
- Strong communication skills in English and French (or other required languages).
- Knowledge of ITIL processes and help desk best practices is an asset.
- Office or hybrid work environment.
- May require occasional after-hours support for critical incidents or deployments.
Benefits
- Competitive compensation, benefits package, and collective savings and retirement plan (employer-paid health and dental premiums).
- Flexible workplace locations (onsite offices in Toronto, Montréal and Richmond; remote work; hybrid model depending on role requirements).
- Education reimbursement: up to $1,000 per year for those pursuing professional development (conditions apply).
- Continuous learning and development through Percipio, our learning management system.
- Access to additional programs such as MentorMe, which helps employees build networks and advance within the organization.
- Leadership training for emerging or newly appointed leaders.
- Strong team culture, great colleagues, and supportive leadership.
- Perkopolis: participation in a program offering exclusive employee discounts on many products and services, including retail discounts, movie tickets, services, event/show tickets, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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