Watchlist Analyst focused on CT analysis and intelligence production at BTS Software Solutions in Reston, VA. Participating in research and analysis, providing strategic expertise in personnel recovery operations.
About the role
- Provide first-line bilingual IT support and manage device deployments across core enterprise platforms on a 1-year contract.
Responsibilities
- Provide first-line technical support to users, ensuring efficient resolution of IT issues and requests.
- Support and administer core enterprise platforms.
- Manage device deployments.
- Deliver exceptional customer service in both English and French (or other required languages).
Requirements
- Experience with the MS Intune suite, MS Entra, Office 365 suite, and JIRA Service Manager.
- Excellent troubleshooting and customer service skills.
- Ability to manage laptop deployments and hardware provisioning.
- Strong communication skills in English and French (or other required languages).
- Knowledge of ITIL processes and help desk best practices is an asset.
- Office or hybrid work environment.
- May require occasional after-hours support for critical incidents or deployments.
Benefits
- Competitive compensation, benefits package, and collective savings and retirement plan (employer-paid health and dental premiums).
- Flexible workplace locations (onsite offices in Toronto, Montréal and Richmond; remote work; hybrid model depending on role requirements).
- Education reimbursement: up to $1,000 per year for those pursuing professional development (conditions apply).
- Continuous learning and development through Percipio, our learning management system.
- Access to additional programs such as MentorMe, which helps employees build networks and advance within the organization.
- Leadership training for emerging or newly appointed leaders.
- Strong team culture, great colleagues, and supportive leadership.
- Perkopolis: participation in a program offering exclusive employee discounts on many products and services, including retail discounts, movie tickets, services, event/show tickets, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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