ServiceNow ITOM Developer responsible for configuring ITOM modules and integrating with major cloud platforms. Involved in deployment stabilization and technical documentation preparation.
Responsibilities
Implement and configure ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
Configure and manage MID Servers and troubleshoot connectivity issues
Integrate ServiceNow with cloud platforms (Azure, AWS, GCP)
Configure cloud discovery patterns and credentials
Implement monitoring and alert integrations
Maintain CMDB health, reconciliation, and identification rules
Develop custom patterns, probes, and sensors
Configure alerts, event rules, and alert correlation
Support deployment, UAT, and production stabilization
Troubleshoot discovery failures and data discrepancies
Prepare technical documentation and KT sessions
Requirements
6–9 years of hands-on ServiceNow experience
Strong expertise in ServiceNow ITOM
Experience integrating with Microsoft Azure
Experience integrating with AWS
Experience integrating with Google Cloud Platform (GCP)
MID Server installation, configuration, and troubleshooting
Good understanding of CMDB, CIs, and data reconciliation
Experience in patterns, probes, and sensors
Strong scripting (JavaScript) in ServiceNow
REST/SOAP API integrations
Experience in monitoring/alert tools integration
ServiceNow Certified Implementation Specialist – ITOM (one or more)
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