Collections A/R Manager overseeing hospital revenue cycle management team, providing strategic direction and resolving operational issues. Liaising with clients and stakeholders on performance indicators and accounts receivable.
Responsibilities
Oversees all collection and appeal activity for the hospital revenue cycle management team
Provides strategic direction, identifies operational issues, monitors performance, and drives problem resolution across all payer categories
Serves as the primary liaison with facility clients and stakeholders on key performance indicators, denial management, and accounts receivable aging and resolution
Manages staff to meet departments overall achievement of cash targets, account receivable goals, and quality and productivity measures
Maintains current knowledge of regulation, state laws, and insurance requirements for the healthcare services provided in the hospitals
Consistently monitors collections by payer requirements to ensure maximum reimbursement
Corresponds with clients in answering questions on services and collection matters, recommending further action required for all delinquent accounts
Requirements
Bachelor's degree preferred, or equivalent combination of education and experience
Minimum 3 years of supervisory experience in healthcare revenue cycle management with proven ability to lead teams and achieve financial objectives
Hands-on experience with Cerner revenue cycle applications (required)
Minimum 2+ years of progressive experience in hospital or surgical facility revenue cycle operations
Demonstrated expertise in hospital billing systems, payer-specific requirements, and denial management strategies
Strong organizational and leadership skills with ability to manage daily team workflow and prioritize competing demands
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data analysis tools
Excellent communication skills, both written and verbal, with ability to interface professionally with clients, payers, and executive stakeholders
Strong critical thinking, problem-solving, and analytical skills with sound business judgment
Ability to work independently and collaboratively in a fast-paced environment while meeting tight deadlines
Knowledge of federal and state healthcare regulations, insurance verification processes, and compliance requirements
Positive, solutions-oriented attitude with commitment to fostering a collaborative team environment
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