Ausbildung als Kaufmann im E - Commerce bei Koczyba - Gruppe mit Fokus auf Online - HändCH und Kundenservice effizient gestalten. Starte deine berufliche Zukunft mit einem umfangreichen Programm und persönlichem Coaching.
About the role
- Patient Support Manager leading digital transformation for patient support at Novo Nordisk Canada. Designing user-centered digital experiences to enhance patient engagement and streamline journeys in healthcare.
Responsibilities
- Design and own the patient journey
- Lead the end-to-end design of digital patient support experiences
- Map every touchpoint, remove friction, and make every interaction simple, accessible, and empowering
- Build patient-first digital experiences across web, messaging, and other digital touchpoints
- Align front-end journeys with back-end platforms (e.g. CRM and supporting systems)
- Partner with Marketing, Legal, Compliance, and external technology partners to deliver solutions
- Use analytics, user feedback, and behavioural insights to continuously improve adoption, engagement, and satisfaction
- Build digital experiences that meet strict requirements around patient safety, privacy, and responsible communication
Requirements
- 5+ years in UX, product design, service design, or digital product management
- Experience setting vision or contributing to digital product strategy is an asset
- Proven ability to work across functions and with external technology partners
- Comfort designing in a regulated healthcare environment
- Hands-on experience using analytics tools to drive adoption, engagement, and continuous improvement
- Experience in healthcare or pharma is an asset, but not required.
Benefits
- Continuous learning
- Career development
- Benefits tailored to your life and career stage
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