Service Manager overseeing IT service operations and compliance management in a healthcare setting. Driving improvement and collaboration within infrastructure and information security teams.
Responsibilities
Responsible for operations and maintenance of the Network services for Novo Nordisk product supply domain (PSnet)
Take ownership of the service in operation/maintenance via joint ownership with the respective stakeholders
Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
Work within the agreed operating model framework on the area goals, based on Service Owner / Product Owner / Business requirements
Drive continuous improvement of processes, including incident, problem and change management along with managing financials (where applicable)
Ensure good reporting on service performance, vendor management via key performance indicators
Ensure maintenance of IT compliance of the service as per Novo Nordisk QMS and regulatory guidelines and maintaining of related documentation through collaboration with internal stakeholder/quality responsible/partners
Requirements
Bachelors or Masters in relevant IT field
10+ years of experience in IT service management domain
5+ years in the service offering (Network / Network Security) domain
Strong ITIL / ITSM / IT Compliance (CSV) knowledge and experience
Good understanding of budget management and project management
Good understanding of infrastructure concepts, especially Network domain
Strong interpersonal communication and presentation skills
Benefits
Collaborative work environment
Professional development opportunities
Job title
Advanced Service Manager I – Financial Processes, IT Compliance Management
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