Onsite Advanced Service Manager I – Financial Processes, IT Compliance Management

Posted 1 hour ago

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About the role

  • Service Manager overseeing IT service operations and compliance management in a healthcare setting. Driving improvement and collaboration within infrastructure and information security teams.

Responsibilities

  • Responsible for operations and maintenance of the Network services for Novo Nordisk product supply domain (PSnet)
  • Take ownership of the service in operation/maintenance via joint ownership with the respective stakeholders
  • Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
  • Work within the agreed operating model framework on the area goals, based on Service Owner / Product Owner / Business requirements
  • Drive continuous improvement of processes, including incident, problem and change management along with managing financials (where applicable)
  • Ensure good reporting on service performance, vendor management via key performance indicators
  • Ensure maintenance of IT compliance of the service as per Novo Nordisk QMS and regulatory guidelines and maintaining of related documentation through collaboration with internal stakeholder/quality responsible/partners

Requirements

  • Bachelors or Masters in relevant IT field
  • 10+ years of experience in IT service management domain
  • 5+ years in the service offering (Network / Network Security) domain
  • Strong ITIL / ITSM / IT Compliance (CSV) knowledge and experience
  • Good understanding of budget management and project management
  • Good understanding of infrastructure concepts, especially Network domain
  • Strong interpersonal communication and presentation skills

Benefits

  • Collaborative work environment
  • Professional development opportunities

Job title

Advanced Service Manager I – Financial Processes, IT Compliance Management

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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