Hybrid Client Director

at November Five

• Job title: Client Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Antwerp, Belgium

About the role

• Client Director overseeing enterprise client relationships and delivering high-value digital solutions. Building trust and accountability with senior decision-makers across various sectors in Belgium.

Responsibilities

• About the job As a **Client Director **you own client relationships end to end. **You work with senior decision-makers, uncover the real challenges behind the brief, shape opportunities, win the work, and ensure impact is delivered. **All in close partnership with our clients key decision-makers and our product, design, and tech teams.**You are accountable for the client outcomes, revenue growth, and margin quality across your client portfolio.
• **Core responsibilities**
• Grow N5’s business with existing and target clients through active pipeline building.
• Lead senior client relationships as a trusted partner.
• Identify, shape, and win opportunities that create clear value for both client and N5.
• Turn client challenges into clear business cases and ROI.
• Set clear outcomes, scope, and expectations from first conversation through delivery.
• Protect delivery quality and margins in close partnership with PMs and delivery leads.
• Keep the state of the relationship visible: forecast, risks, opportunities, sentiment.
• **The clients you work with **
• Large consumer enterprises - most of our clients are €500M+ in revenue.
• Commercial decision-makers - Directors, VPs, and C-level leaders.
• Organisations facing high-stakes challenges in go-to-market, customer experience, and growth.
• **What you market, sell, deliver **
• Custom enterprise application development (mobile & web).
• Digital CX solutions that empower go-to-market, customer experience, customer and revenue growth.
• Delivered on an outcome-based or fixed price / fixed scope basis.

Requirements

• **Your experience **
• Proven track record closing and growing enterprise accounts (≥ €250k deals, ≥ €1M accounts).
• Comfortable operating with senior executives in complex, multi-stakeholder environments.
• Experience in digital CX and custom enterprise solutions - you understand how digital products create business value.
• Minimum 10 years combined experience across delivery and commercial roles (with a healthy split on each side).
• Product or consultancy background (Product Manager is a strong plus) - you know how work gets built, delivered, and scaled.
• **What you bring **
• You understand the client’s business, spot the real challenges, and turn them into outcomes we can deliver.
• You know what we do well, where we don’t play, and you act accordingly.
• You care about outcomes that last - not quick wins.
• You help others grow and stay open to feedback yourself.
• You stay calm when things get complex and the stakes are high.
• You make good calls - knowing when to push, pause, or ask for help.
• You take ownership, follow through, and avoid surprises.
• You communicate clearly and directly. No BS.
• You spot opportunities early and act on them.
• You bring a relevant network and know how to use it responsibly.
• You show up, stay close to clients and teams, and take responsibility for what happens next.

Benefits

• **Why November Five**
• You work on **high-stakes digital challenges** where outcomes matter and failure isn’t an option.
• You get **real ownership and trust**, not layers of approval or micromanagement.
• You operate in an environment that values **clarity over noise** and **outcomes over activity.**
• You grow with a company that’s **ambitious, independent, and still very hands-on**.
• You work across **Europe, the Middle East, and beyond**, with exposure to diverse markets and challenges.