Sr. Director managing the Genius retail and small business platform across international markets. Balancing regional requirements with scalable, consistent core product.
About the role
- Client Director overseeing enterprise client relationships and delivering high-value digital solutions. Building trust and accountability with senior decision-makers across various sectors in Belgium.
Responsibilities
- About the job As a **Client Director **you own client relationships end to end. **You work with senior decision-makers, uncover the real challenges behind the brief, shape opportunities, win the work, and ensure impact is delivered. **All in close partnership with our clients key decision-makers and our product, design, and tech teams.**You are accountable for the client outcomes, revenue growth, and margin quality across your client portfolio.
- **Core responsibilities**
- Grow N5’s business with existing and target clients through active pipeline building.
- Lead senior client relationships as a trusted partner.
- Identify, shape, and win opportunities that create clear value for both client and N5.
- Turn client challenges into clear business cases and ROI.
- Set clear outcomes, scope, and expectations from first conversation through delivery.
- Protect delivery quality and margins in close partnership with PMs and delivery leads.
- Keep the state of the relationship visible: forecast, risks, opportunities, sentiment.
- **The clients you work with **
- Large consumer enterprises - most of our clients are €500M+ in revenue.
- Commercial decision-makers - Directors, VPs, and C-level leaders.
- Organisations facing high-stakes challenges in go-to-market, customer experience, and growth.
- **What you market, sell, deliver **
- Custom enterprise application development (mobile & web).
- Digital CX solutions that empower go-to-market, customer experience, customer and revenue growth.
- Delivered on an outcome-based or fixed price / fixed scope basis.
Requirements
- **Your experience **
- Proven track record closing and growing enterprise accounts (≥ €250k deals, ≥ €1M accounts).
- Comfortable operating with senior executives in complex, multi-stakeholder environments.
- Experience in digital CX and custom enterprise solutions - you understand how digital products create business value.
- Minimum 10 years combined experience across delivery and commercial roles (with a healthy split on each side).
- Product or consultancy background (Product Manager is a strong plus) - you know how work gets built, delivered, and scaled.
- **What you bring **
- You understand the client’s business, spot the real challenges, and turn them into outcomes we can deliver.
- You know what we do well, where we don’t play, and you act accordingly.
- You care about outcomes that last - not quick wins.
- You help others grow and stay open to feedback yourself.
- You stay calm when things get complex and the stakes are high.
- You make good calls - knowing when to push, pause, or ask for help.
- You take ownership, follow through, and avoid surprises.
- You communicate clearly and directly. No BS.
- You spot opportunities early and act on them.
- You bring a relevant network and know how to use it responsibly.
- You show up, stay close to clients and teams, and take responsibility for what happens next.
Benefits
- **Why November Five**
- You work on **high-stakes digital challenges** where outcomes matter and failure isn’t an option.
- You get **real ownership and trust**, not layers of approval or micromanagement.
- You operate in an environment that values **clarity over noise** and **outcomes over activity.**
- You grow with a company that’s **ambitious, independent, and still very hands-on**.
- You work across **Europe, the Middle East, and beyond**, with exposure to diverse markets and challenges.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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