Hybrid National Director – Admissions and Intake

at Liberty Behavioral Community Services, Inc

• Job title: National Director – Admissions and Intake
• Job type: Full Time
• Experience level: Lead
• Salary: $110,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Los Angeles, United States

About the role

• National Director of Admissions and Intake providing strategic leadership and oversight for admissions and referral management across the organization. Ensuring timely access to services while optimizing workflows and improving conversion rates.

Responsibilities

• Provide strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization
• Develop and execute a national intake and admissions strategy aligned with organizational goals
• Standardize intake processes across all sites and programs
• Establish KPIs (referral-to-admission rate, intake cycle time, no-show rates, etc.)
• Lead continuous quality improvement initiatives
• Oversee all referral, intake, eligibility, and admissions processes
• Ensure timely response to referrals and efficient client onboarding
• Manage capacity tracking and placement coordination
• Implement standardized workflows and documentation practices
• Ensure compliance with state and federal regulations, licensing and accreditation standards, and HIPAA and confidentiality requirements
• Monitor audits and maintain documentation integrity
• Develop and enforce intake policies and procedures
• Supervise and support regional intake managers and teams
• Provide coaching, training, and performance management
• Build a high-performing, client-centered intake culture
• Develop staffing models to meet demand
• Analyze intake and admissions data to identify trends and gaps, improve conversion rates, and reduce wait times
• Create and present regular performance reports to leadership
• Utilize dashboards and reporting tools
• Oversee intake-related systems (EHR, CRM, referral platforms)
• Partner with IT to optimize workflows and automation
• Ensure accurate and timely data entry and reporting
• Build relationships with schools, regional centers, hospitals, and community partners
• Ensure strong referral pipelines and communication
• Support outreach and growth initiatives
• Ensure a welcoming, efficient, and trauma-informed intake process
• Reduce barriers to access
• Address client and family concerns promptly

Requirements

• Bachelor’s degree in healthcare administration, Social Work, Psychology, or related field
• 5–8+ years of experience in intake, admissions, or healthcare operations
• 3–5+ years in a leadership role
• Experience in behavioral health, IDD, or healthcare services
• Strong knowledge of regulatory and compliance requirements
• Master’s degree (MBA, MHA, MSW, or related) (preferred)
• Experience managing multi-site or national programs (preferred)
• Familiarity with EHR systems (e.g., Credible, Epic, etc.) (preferred)
• PMP, Lean, or Six Sigma experience (preferred)

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401k
• Salary Range: $110,000 – $140,000.