Director managing the Microsoft 365 strategy, delivery, and optimization for Novartis. Overseeing productivity tools, collaboration services, licensing, and governance operations.
Responsibilities
Own the global Microsoft 365 strategy, roadmap, and architectural direction—spanning Exchange, SharePoint, Teams, OneDrive, Power Platform, Viva, Copilot, and related services.
Champion productivity transformation by identifying, piloting, and scaling emerging capabilities (e.g., AI, automation, next‑gen collaboration).
Provide end-to-end accountability for service quality, performance, resilience, and support—covering L2–L4 operations via internal teams and strategic suppliers.
Oversee service health, incident/problem/change management, service request governance, release cycles, and communication processes.
Ensure adherence to enterprise security, compliance, audit, SOX, and risk management standards.
Lead Microsoft licensing strategy (EAs, SCEs, add-ons, Copilot licensing, usage telemetry), ensuring cost optimization and entitlement accuracy.
Act as the single point of accountability for all licensing audits, reporting, and renewals.
Drive commercial planning, consumption forecasting, and financial stewardship for the entire Microsoft portfolio.
Lead enterprise-wide rollout, adoption, and value measurement of Microsoft Copilot and AI capabilities.
Drive AI governance, data readiness, safe-use frameworks, and business integration.
Drive adoption initiatives—roadshows, blogs, enablement videos, learning experiences—to help employees unlock full M365 value.
Build an effective change management and communication engine to support continuous platform enhancements.
Lead a global team of platform architects, service owners, engineers, and operations specialists.
Build strong partnerships with Digital Workplace, Network, Security, Compliance, TechOps, and business stakeholders.
Requirements
Hands-on experience around managing large scale M365 Platforms and Products.
Track record of leading cross-functional transformation and driving enterprise-wide product adoption.
12+ years of relevant technology leadership experience, with at least 6+ years in enterprise-level management roles overseeing large-scale M365 platforms or digital workplace ecosystems.
Proven experience leading end-to-end Microsoft 365 services—Exchange, SharePoint, Teams, OneDrive, Identity, Security & Compliance, Power Platform, and AI/Copilot integrations.
Familiarity with L2–L4 support structures and ITSM processes for M365 services.
Demonstrated success in managing Microsoft licensing, enterprise agreements, consumption modeling, and optimization initiatives.
Strong experience with global operations, multisite service delivery, and vendor/supplier management (including Microsoft).
Experience operating in highly regulated environments with strong emphasis on compliance, audit, and data governance.
Benefits
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Job title
Director – Productivity, M365 Platforms, Infrastructure Services
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