Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Director of CRM Salesforce at Novanta overseeing Salesforce strategy and platform innovation. Leading teams to enhance customer connections across Sales, Marketing, and Service, driving change management and governance.
Responsibilities
- Set and execute the long-term Salesforce strategy aligned with business goals
- Partner with senior leaders across Sales, Marketing, Finance, and Operations
- Own architecture, configuration, and optimization of Salesforce clouds
- Drive adoption through change management and governance
- Integrate Salesforce with ERP, marketing automation, and billing systems
- Lead a high-performing team and foster a culture of innovation
Requirements
- Significant experience of using Salesforce
- Experience in a leadership role
- Salesforce Administrator Certification (Advanced Admin/App Builder preferred)
- Proven success in enterprise-scale implementations
- Expertise across multiple Salesforce clouds
- Strong business acumen and ability to influence at executive level.
Benefits
- full range of medical benefits
- financial benefits
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